Shipping times displayed on shop.TuyaOem.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond shop.TuyaOem.com's control once it leaves our facilities, Shop.TuyaOem.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
There may be occasions when shop.TuyaOem.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Shop.TuyaOem.com will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
We ship packages from Shenzhen, and operates a return address in Shenzhen.
Customers are responsible for providing complete and accurate shipping addresses. Shop.TuyaOem.com cannot make changes to your shipping address once a package has been shipped, and Shop,TuyaOem.com is not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered"; by shipping companies are considered delivered. Shop.TuyaOem.com cannot be made liable of non-delivery in this case. Buyers are responsible for import custom fee that may be charged by destination country.
Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), received products are defective or have quality problem you may return the items to us, within 30 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
If products are altered or modified in any way then the warranty and money back guarantee become void immediately.
The money back guarantee does not cover volume/wholesale and customized orders.
We strongly recommend that you use a standard postal service to return the item to avoid customs fees. Shop.TuyaOem.com will not be held responsible for items lost or damaged in transit.
Shipping back to Shop.TuyaOem.com is paid for by the customer. We are in general unable to refund you postal fees.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on shop.TuyaOem.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.